Return Policy

Primus Cable offers a 30 day return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Primus Cable account manager.

Please contact our Returns Department at rma@primuscable.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.

All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

CRN SOLUTIONS, INC (DBA) PRIMUS CABLE DOES NOT ACCEPT RETURNS OR EXCHANGES ON ANY CUSTOM ORDERED PRODUCTS. THIS INCLUDES, BUT IS NOT TO LIMITED TO CABLE ASSEMBLIES, CUSTOM CUT LENGTHS, COLOR MATCHING, FIBER PRODUCTS, PE89, AND/OR CUSTOM FABRICATION.

You are responsible for shipping charges on returned items; Primus Cable will match your shipping method on your replacement or exchange item(s).

Primus Cable strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

If merchandise arrives to you damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Primus Cable to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Primus Cable immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Primus Cable of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Contact Primus Cable to arrange for carrier inspection and a pick up of damaged merchandise.

DEFECTIVE returns may be returned directly to Primus Cable within 30 days from the invoice date, at Primus Cable's discretion for: credit, replacement, exchange or repair.

Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply.

NON-DEFECTIVE returns can be accepted directly by PRIMUS Cable within 30 days from the invoice date, at PRIMUS Cable's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.

Due to manufacturers' policies, PRIMUS Cable cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: (Apple, Compaq, IBM, Hewlett-Packard, Toshiba). DEFECTIVE merchandise can be returned for REPAIR ONLY to: PRIMUS Cable, the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items.

PRIMUS Cable reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to PRIMUS Cable on returned items, and PRIMUS Cable will pay the shipping charges on the replacement or exchange item(s) going back.

If you have questions, or would like more information, please leave your name and contact information.