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Warranty Plans Overview

Product Warranty Overview

CRN Solutions Inc. is recognized throughout the industry for our product quality, reliability, customer service and overall customer satisfaction. Our branded product line is sold worldwide. To support this claim of supplying quality designed and certified-crafted products, CRN Solutions Inc. dba Primus Cable (“Primus Cable”) offers three limited warranty plans, depending on the product type, to meet your needs.

All Primus Cable products sold for Resale, unless otherwise stated, come only with a (1) Year Limited Product Warranty. Beyond that CRN Solutions Inc. dba Primus Cable (“Primus Cable”) provides additional limited warranty plans for 15 and even 30 years. Read about all the details within the applicable warranty plan details pages.

Primus Cable shall not be held liable for any costs associated with the installation, testing and or removal of any product purchased from us at any time. Primus Cable's sole and exclusive obligation under this warranty shall be limited to repair or replacement of the defective item(s) at Primus Cable's sole discretion.

To apply for a return authorization number please fill out the ONLINE RMA FORM (RMA numbers are valid for 7 days after issuance). Items not received by Primus Cable within the 7-day RMA window may be denied a refund or credit. Replacements are shipped promptly upon receipt and testing of defective merchandise.

If you would like to apply for a 30 year warranty coverage, please read more in the 30 year warranty plan details page here and use the 30 year warranty application if applicable.

If you wish to contact us to check the status of your RMA or 30 year Warranty application, you can do so by emailing us at: support@primuscable.com.

1 Year Product Warranty Details15 Year Product Warranty Details30 Year Product Warranty Details